Frequently Asked Questions

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General questions

What is Owl Sentry, and how can it help pest control companies?
Owl Sentry provides IoT and AI-powered sensors that automate pest control by monitoring traps, analyzing pest activity, and notifying personnel when action is required. This increases efficiency and reduces costs.
What types of pests can Owl Sentry sensors detect?
Owl Sentry sensors detect rats, mice, and other warm-blooded animals, including their size and migration direction.
How does Owl Sentry boost pest control profitability?
By automating trap monitoring, reducing manual labor, and providing actionable data, Owl Sentry helps pest control companies increase client capacity and achieve up to 3x more profit.
What makes Owl Sentry a 'smart' solution for pest control?
Our AI analyzes data in real-time, eliminates false alarms, forecasts bait needs, and ensures only traps requiring attention are visited, saving time and effort.
How does Owl Sentry contribute to the concept of Smart Cities?
By integrating pest control into city infrastructures, Owl Sentry reduces infestations, making urban environments healthier and more sustainable.
Is Owl Sentry good for small and large pest control teams?
Yes, our system scales to fit any operation, from small businesses to large municipal pest control projects.

Product questions

What traps and bait stations are compatible with Owl Sentry sensors?
Our sensors fit virtually all live traps and bait stations, eliminating the need to replace your current equipment.
What are the key features of each Owl Sentry sensor (S, M, L, Snap Sensor)?
- Sensor S: Ideal for small bait stations and live traps, with a battery life of 3-5 years.
- Sensor M: Fits most bait stations and live traps, with a battery life of 5-10 years.
- Sensor L: For larger traps and bait stations, with a battery life of 5-10 years.
- Snap Sensor: Designed for snap traps to detect catches, with a 5-year battery life.
Can the sensors differentiate between various types of animals?
Yes, the sensors can identify the size of the pest and whether it is a rat, mouse, or other warm-blooded animal.
Are the devices waterproof and durable in extreme weather?
Absolutely. Our sensors are waterproof, dustproof, and operate in temperatures ranging from -40°C to +80°C (-40°F to 176°F).
Do I need to replace my current traps to use Owl Sentry sensors?
No, our sensors are designed to fit most existing traps and bait stations.
How do I connect Owl Sentry sensors to the internet?
Sensors connect via LoRa technology to our Access Point, which uses a GSM network for internet connectivity.

Technical support

How do I set up and install Owl Sentry sensors?
Attach the sensor to your trap using the included double-sided tape, power it on, and connect it via our app.
What should I do if a sensor stops working?
Check the power and connectivity. If the issue persists, contact our support team for troubleshooting or replacement under warranty.
How do I update the software or firmware of my Owl Sentry devices?
Updates are automatic when devices are connected to the network. You’ll be notified through the app.
How do I perform a LoRa range test to ensure connectivity?
Use the built-in LoRa tester in the sensor or the dedicated Owl Sentry Field Tester.
What training or technical skills are required to use Owl Sentry?
None! The system is designed for simplicity and doesn’t require technical expertise.
How can I get additional support if I encounter an issue?
Contact us through our website or mobile app, and our support team will assist you.

Subscriptions & pricing

What does the monthly subscription include?
It covers sensor monitoring, AI analytics, notifications, and access to the mobile and web applications.
Can I pause my subscription, and if so, how?
Yes, you can pause it for up to two months each year by notifying us through the app or website.
Are there any hidden fees or long-term commitments?
No hidden fees. Subscriptions are monthly and can be canceled anytime by returning the devices.
What is the activation fee, and what does it cover?
The one-time activation fee covers part of the initial cost of the devices and setup.
How do I calculate the total cost for my business?
Add the one-time activation fee to the monthly subscription cost, multiplied by the number of devices.
What happens to my subscription if I return the devices?
Your subscription will be canceled, and no further charges will apply.

Orders & deliveries

How do I place an order for Owl Sentry devices?
Visit our website www.owlsentry.com or contact our sales team to place an order.
How long will it take to receive my order?
Delivery times vary, but we provide estimated dates at the time of order confirmation.
What is included in the Starter Kit, and how do I order one?
The Starter Kit includes an Access Point and 5 sensors of your choice. Order via our website or by contacting sales.